For an operator at the filling line, where everything is happening during an endless day with sterile units, no ventilation, and closed doors, has no iPad or computer at hand. Digital transformation must feel unfriendly in this situation. People are often lost between technology, digitalization and manual operations and sometimes forgotten, even though digital transformation is a huge and substantial change for them. It is not enough anymore to press a green or red button, today, the operator needs to know everything about the production line, starting with the beginning and ending with knowing potential future issues. That said, many times, the vendor also doesn´t know what the user really needs, and the other way around, the user doesn´t know what the vendor can provide to support digital transformation efforts. Thereby, there is a need to get all user requirements correctly and to collaborate and find out which scheme or data really is necessary. 

This presentation covers:

• Responsibilities – who is responsible for which process and next steps
• Good engineering and good automation practices…
• …and maintenance practices – who are not the less important
• And most important if people are learning from mistakes